Elizabeth Burden reviews West End Kitchen & Bar

Hi Elizabeth, thanks for taking the time to share your experience with us. We're truly glad to hear you found our food delicious and that the dessert was fantastic! We’re genuinely concerned to hear about your server's performance. That's definitely not the standard of service we aim for, and I apologize that you experienced such a noticeable lapse, even to the point of needing a change mid-meal. We pride ourselves on creating a welcoming and attentive dining experience for every guest at our Orchard Lake Village restaurant. Our team works hard to ensure each visit lives up to the reputation for quality and hospitality that we strive for with every dish served. We want every guest to enjoy not just incredible West End Kitchen & Bar food, but also flawless service to match. We're grateful for the trust our guests place in us across nearly 300 reviews, and feedback like yours is so important for us to continually improve. If you're open to it, I’d love for you to reach out to me directly so I can hear more about the evening and ensure your next visit is nothing short of excellent.